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Frequently Asked Questions (FAQs) - Online Recruitment Application(ORA)


1.How do I access the site to fill up the Online Recruitment Application (ORA)?

You should log on to http://www.upsconline.nic.in to access the home page of the online Recruitment application.

2.When can I apply online application for a particular Recruitment? Can I apply any time during the year for a particular Recruitment?

The applicant can register himself/herself at any time 24X7, 365 days a year. However, an applicant can apply for a particular Recruitment only when it has been notified by the Commission. Brief information containing the extracts of the Recruitment which is being notified is published in the leading News Papers. The complete and detailed information is subsequently published in the forthcoming 'Employment News'

and is also available on Commission's website http://www.upsc.gov.in and at the website for filling up the Online Recruitment Application.

3.Can anyone apply online for a particular Recruitment?

Yes, an applicant who fulfils the eligibility criteria prescribed in the notification (i.e. the detailed information published in the 'Employment News' or available on website http://www.upsconline.nic.in/) can apply for that particular Recruitment.

4.Are there any detailed instructions to guide an applicant for submitting an online application?

Yes, for filling up the Online Recruitment Application an applicant must refer to "Instructions to the Candidates for filling Online Recruitment Application" displayed on the right hand corner of "Existing Vacancies" page of ORA website http://www.upsconline.nic.in/ .

5.What should I do if there is lot of delay in accessing the page?

The delay in accessing the Page depends upon various factors like Internet Speed, large number of applicants trying to register the application at the same time etc. Therefore if you are not able to get the page for registration promptly, please retry after some time or during off-peak hours.

6.Is it necessary to fill up the details related to pin code/phone No. with area code/Mobile No./email?

Pin-code, one telephone number (residence, office or mobile no.) and e-mail address is mandatory to be filled in by the candidate. The Commission may communicate electronically with applicant if mobile number and e-mail address is provided by the applicant.

7.How do I move to the next page when columns on one Module/Section(Page) have been completely filled in ?

When one Module/Section(Page) have been completely filled in , you should click on the "Save & Continue" button at the bottom of the same Module/Section( page).Thereafter, Click on the desired Module/Section(page) you want to move to next subject to the condition that administrator of ORA has not sequenced display of modules/sections.

8.Do I have to pay fee?

If you do not belong to a fee exempted category i.e. SC/ST/PH/FEMALE, then you have to pay the fee.

9.What is the procedure to pay the fee for the Online Recruitment Application?

There are three options for the payment of fee:

i) Pay by Cash in any branch of SBI, An applicant who wants to pay the fee by cash should take a print of the PAY-IN SLIP by clicking on the option "Print Bank Pay-in-Slip". Making use of this pay-in-slip, an applicant can deposit the fee in cash at any branch of the State Bank of India (SBI). The bank will not accept any other challan/form for the payment of fee by cash. After depositing the fee by this pay-in-slip, the bank will provide a "TRANSACTION ID". An applicant will again have to log in on the ORA website and start submission of the Online Recruitment Application by filling in the Fee payment details.

ii) Pay by credit/debit Card
An applicant can also pay the fee online using any VISA/MASTER DEBIT OR CREDIT CARD issued by any bank/institution.

iii) Pay by Net Banking facility of SBI or five of its Associate banks (State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore and State Bank of Bikaner and Jaipur) .

10.I have made the payment through Credit Card/Debit Card/Net Banking facility of SBI or its Associate banks, but the ORA System is showing as fee not paid. How can I check/update the payment made?

In such cases,you have to make payment again and again till payment details are updated in the ORA System. It is advised that if even after repeated attemps one is not able to pay the fee through credit/debit card, then he may either switch over to payment by cash mode or by Internet Banking of SBI and its five associate Banks. After completing the fee payment process you should be able to see your application from "MY ACCOUNT(My finally submitted Application)" .

11.I have made multiple payments through credit card/debit card. Whether amount will be refunded back to me?

Yes, extra payments made against an application number shall be refunded automatically within 3-4 days.

12.Is there any bank other than SBI where fee can be deposited by cash?

No.

13.I have taken the print of pay-in-slip by clicking on the "Print" option. I have deposited the cash in a branch of SBI or its Associate banks through this Pay-in-slip. How will I re-enter the system to submit my transaction details of the fee if I log out of the system now?

An applicant, after having obtained the TRANSACTION ID number, should again log in by making use of the Registration ID and password. After login check “Active application” and you will see ’pay fee’ link against the post you have applied for. Click on that link and here after enter the relevant particulars in the various columns. The Registration ID is also available on the Pay-In-Slip.

14.Is there any other Form/Challan to pay fee by cash other than the pay-in-slip generated through ORA ?

No. An applicant must use the pay-in-slip generated by the ORA system. The Bank(SBI) will not accept the fee (in cash) through any other form or challan.

15.I have submitted the Online Recruitment Application. Should I send the printout of the application to the commission by post/by hand?

No, you are not required to send the printout of the application to the Commission by post/by hand. However, if you are shortlisted for interview, then you have to bring the printout of your online applicantion alongwith other doucments, for which you will be informed separately.

16.I am filling up the various modules in the Online Recruitment Application and the process is yet to be completed. I want to change the filled up information in one/many columns. How should I do this?
Or
I have submitted my Online Recruitment Application. I have made some errors. What should I do to remove these errors? or "I want to change my uploaded photograph and signature?"

You can change/update the information in different modules (except registration details) before the submission of the Online Recruitment Application. System will show the preview of the completed application.You are advised that you submit your Online Recruitment Application when you feel that all information is correct. Once submitted,the information filled can not be changed anymore. Candidate is also advised to check the quality of photo and signature being uploaded.
The candidates may note that in case the quality of photograph/signature is not acceptable/ poor, then their application is liable to be rejected by the commission.


Acceptable photos / Acceptable Signatures
Non Acceptable photos / Non-acceptable signatures

17.In which format the scanned photograph and signature should be?

The images of the photograph and signature should be scanned in the .jpg format.

18.Whether the photograph should be in Black & white or should it be in a colour ?

Both are acceptable as long as they are as per the given specifications and also quality of photograph is good enough to be identifiable and acceptable.

19.What should be the size of the scanned photograph and the signature?

The candidate should scan his/her signature which has been put on white paper with black ink pen. Each of the scanned images of the photograph/signature should not exceed 40 KB in size (for photograph, the pixel size is 140 pixels height x110 pixels width and for signature it should be 110 pixels height x140 pixels width) and also to be ensured that the uploaded photograph/signature are proper.

20.If the Photograph is not of the proper pixel size given, then how to convert it?

Use any image editing software such as MSPaint or Irfanview. To delete the unnecessary print area, use the CROP option after selecting the Image. To resize to proper pixel size use the resize option. Help for cropping / resizing can be seen here>>

21.If the Photograph is not in the desired format, then how to convert it?

If the image is in any other format such as .tiff, .bmp etc, then open the photo in MsPaint or Irfanview and click save as option to save it in the desired format (.jpg).

22.How do I load my signature/photograph?

The scanned photograph and signature, in the prescribed format and specification, are to be uploaded in the “Photo & Signature Upload” Module.

23.My photograph and signature uploaded on the website are not appearing to be in order. What should I do?

After uploading the photograph and signature a fresh page shows the preview of the uploaded images. If, the applicant is satisfied with the uploaded images he may click on Confirm Upload button. In case the applicant is not satisfied with the uploaded images, he may click on the Reload Photograph or Reload Signature button. The reloaded photograph/ signature can again be viewed by clicking on the Image refresh button. The process can be repeated till satisfaction. The Candidates may please note that if the quality of photograph/signature is poor or it is not in the prescribed format and specification, the application is liable to be rejected. After having clicked on the Confirm Upload button, the system will not allow any changes in the photograph/signature .

24.What documents am I supposed to upload in the UPLOAD DOCUMENT MODULE?

In this module, a candidate,who is claiming experience, is required to upload his/her experience certificate(s).The candidate may scan the relevant experience certificate(s) in 200 dpi Grey Scale and convert into a single PDF file upto 2 MB.The PDF so created must not be password protected.

25.I did not receive the e-mail intimation for submission of my Online Recruitment Application?

You will not receive any E-mail from UPSC for registering or submission of Online Recruitment Application.

26.After filling up the Online Recruitment Application, I got Blank Screen / Internet got disconnected / My PC closed / hanged / shutdown. Is my application saved?

You can fill different modules in multiple sitting. You are requested to press ‘Save and Continue’ Button after completing each module. The information up to the point where you last clicked the 'SAVE AND CONTINUE” button shall be saved.

27.How do I know that my Online Recruitment Application is saved and have been received ONLINE in the Commission?

Your finally submitted application must be available in the list displayed on clicking the "MY ACCOUNT(My Finally Submitted Application)" link. Please keep a print out of your online application for all future communication with the Commission.

28.What details should I retain after completion of submission of my Online Recruitment Application?

It is strongly advised that after the completion of the process of submission of the Online Recruitment Application, the applicant must take a print out of the submitted Online Recruitment Application and keep the same for future reference. The candidate is also advised to keep his fee payment proof which might be required by the commission in case of any discrepancy.

29.What details should I provide while making correspondence with the Commission?

In case of correspondence with the commission an applicant must mention these details -Name of post for which he applied, vacancy no., Advertisement number, registration id, Applicant's name, father's name, date of birth and the application number generated by ORA website.

30.Can I take the print out of my finally submitted application after the prescribed closing date i.e. after the link is disabled at 23:59 Hrs on the closing date?

Printout of the Online Recruitment Application can be taken from the "My Account" link upto 24 hours after the prescribed closing date.

31.I am facing problem in completing my Online Recruitment Application (ORA). How should I resolve my problem?

Kindly proceed as follows:-

Step 1 - Ensure that your Web Browser/ Internet Browser is of latest version, Java Script is enabled, Pop-up blocker is disabled. If problem still persists, go to step 2.

Step 2 - Again refer to the relevant items/sections of the following documents accessible through the web links available on the top right hand corner of the Existing Vacancy page:
Recruitment Advertisement
Instructions to the Candidates
FAQs
Step 3 - If the problem is still not resolved, kindly communicate the problem being faced by you to UPSC using the “Feedback” link available on the Login page.
In your feedback, please provide your problem details, so that the Commission may contact you to resolve your problem.

32.Where do I contact for any queries related to the recruitment for the post for which I have successfully submitted my online application?

Please refer to our website www.upsc.gov.in for details like Interview Schedules, Results, Cancellation, Corrigendum etc.

You may also contact at the Facilitation Counter of UPSC on following No. 23098543, 23385271 and 23381125 or visit UPSC Facilitation Counter at Dholpur House, Shahjahan Road, New Delhi – 110069.